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Terms & Conditions


Welcome to Minii's website online store. The terms and conditions stated below apply to all visitors and users of Minii's. You're bound by these terms and conditions as long as you're on www.miniiskids.com


General
All Products and content of terms and conditions may be changed, move or delete at any time. Please note that Minii's has the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Minii's will take immediate action against the offender(s).
For general or sales inquiries, kindly email us at support@miniiskids.com with your order number.  Do allow us up to 48 hours to respond to inquiry emails.



Products

  • Note: Due to monitor differences, actual colors may vary slightly from what appears online
  • If we discover any errors in the price or details of any products for which you have placed the order, we will inform you as soon as possible. We reserve our right to reconfirm your order with the correct price or detail or to cancel the order even in the event that you disagree with a price. 
  • Measurements stated may vary from 1cm-3cm as items are mass-produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
  • For printed items, please note the placement of prints will differ for every piece due to the cut of fabric.
  • As such, colors may be portrayed with slight differences. This applies especially to brighter hues. Requests for exchange/ return due to such reasons will be rejected.
  • For light-colored items, there may be slight small black dots that are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
  • Items with slight imperfections (loose thread, slight dotted stains, etc) which do not affect the overall appearance of the item will not be considered a defect.
  • Party supplies are not returnable
  • WARNING CHOKING HAZARD-Children under eight years can choke or suffocate on uninflated or broken balloons. Adult supervision is required. Keep uninflated balloons from children. Discard broken balloons at once.

 

Purchase & Delivery

  • Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out. Minii's will not be able to amend your orders once they have been confirmed.
  • Please ensure that all required information is submitted during the payment process to avoid possible delays during shipping.
  • Mailing days fall on weekdays. Weekends and Public Holidays are excluded.
  • Orders will be shipped out within 1-2 working days (unless otherwise stated / under BACKORDER/PRE-ORDER ) upon payment verification. 
  • All delivery mails are selected by Minii's unless otherwise stated.  Kindly contact us for shipping charges quotations for countries not listed in the checkout.
  • We reserve all rights to block any accounts for an unlimited length of time if any irregularities in purchasing is spotted.
  •  The cost for re-delivery will be borne by the customer. Minii's will bear the cost of re-delivery if it is deemed as an error on our part. 
  • Any unclaimed bounced parcel after 25 business days grace period will be forfeited. 
  • Order Processing: Orders will be shipped out within 1-2 working days (unless otherwise stated / under PRE-SALES ) upon payment verification. 
  • Delivery Time: Our store located at Penang Standard calculation will deliver after the courier picks up in 1-3 working days, but may be longer due to courier delay, or public holidays, Miniis will not bear the responsibility due to courier delay delivery problems, but we ensure to help to ask for delivery as soon as possible.

Pre-Sales
Pre-sales are opened for sold-out items and are usually available during the stipulated timeframe only.

  • The arrival time for different items differs and is usually stated under the individual items.
  • We apologize that there may be delayed or canceled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. 
  • You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item(s).
  • Do kindly refer to the notice
  • For delayed/canceled backorders, cancellations of orders are not applicable. A Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refunds. 

Discount codes & Vouchers

  • If you have a discount code, please ensure to input the code before checking out for the discount to be valid. No refunds will be made for orders where discount codes are not entered at the point of purchase.
  • Discount codes may or may not come with an expiry date.
  • Agent prices are not enjoying promotion code
  • Discount codes are strictly non-extensible.
  • Orders placed using discount codes are not applicable for exchange and returns.

Return & Refund Policy

  • The returned goods/products should be in the good condition.  (unused, unwashed and retain the original merchandise tag and packaging)
  • Your item must be in its original packaging. Your item needs to have the receipt or proof of purchase
  • If the goods/products have been used, washed, or damaged by the customer, there will not be any refund.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Not applicable for Sale items, accessories, and specifically stated non-returnable items.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon the item being received.
  • We only refund in credit terms. No cash refund(s) are allowed. Returns are applicable on regular-priced orders only. 
  • Initial Shipping costs of RM8 for West Malaysia and RM12 for East Malaysia will be charged for each return if free shipping had been provided for the order. For example, if the returned item costs RM38 you will receive RM32 (West Malaysia)  (Heavy Item Will count with the actual shipping fee)
  • The agent does not enjoy the free shipping activity

Minii's will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 7 working days after the confirmation.

Store Credits

  • Store credits are issued by Minii's and can be used on any purchase.
  • To redeem your credits, please log in to your account and select "Store Credits" during checkout. Your invoice will then reflect the payable amount after the deduction.
  • Store credits do not have an expiry date unless otherwise stated.
  • Store credits are strictly non-transferable.

 

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Minii's

Comments and Feedbacks
All comments and feedback to
 www.miniiskids.com will remain Minii's property.

User shall agree that there will be no comment(s) submitted to www.miniiskids.com that will violate any rights of any third party, including copyrights, trademarks, and privacy of another personal or proprietary right (s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. The user will be the only one responsible for any comment's content made.

Newsletter
The user shall agree that Minii's may send a newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold Minii's harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third-party sites is at your own risk. www.miniiskids.com will not be related or involved with any such website if the user's content/product(s) got damaged or lost have any connection with the third-party site.

Inaccuracy Information
From time to time, there may be information on www.miniiskids.com that contains typographical errors, inaccuracies, or omissions, that may relate to product description, pricing, availability, and article contents. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out the “Return and Refund Policy”.

Termination
This agreement is effective unless and until either by the customer or www.miniiskids.com. The customer may terminate this agreement at any time. However, www.miniiskids.com may also terminate the agreement with the customer without any prior notice and will be denied access to the customer who is unable to comply with the terms and conditions above.