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Return & Refund Policy


If you are not entirely satisfied with your purchase, we're here to help. You may return the product to us, within 7 days. Party supplies are not returnable

 

To be eligible for a return

  • The returned goods/products should be in the good condition.  (unused, unwashed and retain the original merchandise tag and packaging)
  • Your item must be in its original packaging. Your item needs to have the receipt or proof of purchase
  • If the goods/products have been used, washed, or damaged by the customer, there will not be any refund...
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Not applicable for Sale items, accessories, and specifically stated non-returnable items.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon the item being received.
  •  We only refund in credit terms. No cash refund(s) are allowed. Returns are applicable on regular-priced orders only. This does not include accessories, lingerie products, all sale items, and all other items stated under the item description.
  • The freight incurred after sending cannot be deducted and then refunded. For example, if the returned item costs RM38, and shipping fee rm8, you will receive RM30 (West Malaysia)

Minii's will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 7 working days after the confirmation.


Please contact our customer service to get the return address 

 

Fill it up and email it to support@miniiskids.com

EMAIL SUBJECT: RETURN FORM
ORDER NUMBER: 
TRACKING NUMBER : ( Kindly provide the tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS: Example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )

 

Please contact us at 017-8088244 if you have any questions or doubts.