FAQ


Q. How do purchase my order on the site?
To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next, you'll need to choose your payment method and then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

Minii's offers various kinds of Payment Methods as shown below:-
1. Credit Card / Debit
Via Ipay88 (Visa or Mastercard / Internet Banking) 

 

2. Invoice / Cheque / Offline Bank Transfer/ATM 

Bank Account Information
Bank:  MAYBANK
Name: MINIIS KIDS ENTERPRISE
Account number:  557326059044

 

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :


You may scan and email us the above info to Email Address: support @miniiskids.com or pm Minii's Facebook http://m.me/miniiskids 

Note: Your purchased products will not be delivered until we have this confirmation.



Q. How much for the shipping?
FREE shipping for orders of a minimum value of only RM 100.00 in West Malaysia, For orders below that value, we will charge a small shipping cost of RM 6.00 for West Malaysia, RM 13.00 for East Malaysia & RM50 for Singapore

Note: Heavy items /  Volumetric weight Items will be an additional charge for the shipping fee

Please confirm your address before check out, If your package is marked as undeliverable or returned to the sender, a reshipping fee will be required.



Q. How to change my account's personal information and shipping address?

1. Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in the email that was used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still in pending status.



- Please send an email to our customer service email at support@miniiskids.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia



Q. How long does the delivery usually takes?
WEST MALAYSIA  1-3 working days, EAST MALAYSIA  3-7 working days Singapore 3-5  working days. Delivery times are estimated

Pre-Sales & Backorders processing usually takes 7-14 working days, but may be longer due to order surges, delayed shipment, lack of fabric, insufficient stocks arrived etc.



Q. I still have doubts!
Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to support@miniiskids.com so we to clear your doubts.